Frequently Asked Questions
ABOUT THE TODAY PROJECT
What is The Today Project?
The Today Project is an olfactive beauty universe bringing fine fragrance, formulation science and refillable design together across perfumes, skincare, personal care, pet care, home fragrance, home care and luxury hotel amenities.
What makes The Today Project different?
We begin with three disciplines developed as one system: fine fragrance, formulation science and refillable design. Our Beauty of Restriction philosophy means working with a deliberately limited palette and using only what each formula truly needs. Regulatory compliance is our starting point, not our final standard.
Where are The Today Project products made?
Our products are developed and crafted in Spain, combining cosmetic formulation expertise, olfactive creation and consciously selected materials.
Why should I choose more sustainable beauty products?
Refillable and consciously designed products can reduce unnecessary packaging, extend the useful life of containers and encourage more considered consumption. Sustainability depends on the complete product system—not on a single ingredient, material or marketing claim.
PRODUCTS, FORMULAS AND FRAGRANCES
Are The Today Project products natural, vegan and biodegradable?
Our cosmetics are vegan and developed with high percentages of ingredients of natural origin. We also prioritise biodegradable formulations whenever technically possible. The exact natural-origin and biodegradability percentages vary by product and are shown on the corresponding product page.
How does The Today Project approach fragrance safety?
Our fragrances comply with current European cosmetic legislation and applicable IFRA standards. Beyond compliance, we apply additional internal restrictions, work with a deliberately limited palette and exclude materials that do not meet our safety or environmental criteria.
Are The Today Project products suitable for sensitive skin?
Many of our products are formulated for sensitive skin, but suitability depends on the individual product and the person using it. Review the product description, ingredients and warnings before use, particularly if you have known allergies or highly reactive skin.
How do the refill systems work?
Keep your original container and replenish it using the available refill format. Reusing the primary bottle helps reduce unnecessary packaging and extends the life of materials already in circulation. Refill instructions and available sizes are shown on each product page.
ORDERS AND PAYMENTS
How can I place an order?
Browse our collections, select the product and size you want, add it to your cart and proceed to checkout. You will be able to review your order, delivery details, shipping cost and final total before payment.
What payment methods do you accept?
Available payment methods are displayed at checkout and may include credit or debit card, PayPal, Apple Pay, Google Pay and Klarna. Card and compatible wallet payments are securely processed through Stripe.
SHIPPING AND DELIVERY
Where do you ship?
We currently accept orders for mainland Spain, the Balearic Islands, the Canary Islands, Ceuta, Melilla, European Union destinations, the United Kingdom and the United States, subject to the options available at checkout.
When is delivery free?
Standard delivery is free for qualifying orders of €70 or more in Spain and €220 or more in other European destinations. Exclusions and destination-specific conditions are shown at checkout. These thresholds do not apply to the Canary Islands unless expressly stated.
How much does shipping cost?
Shipping costs depend on the destination and selected service. The exact amount and estimated delivery time are displayed at checkout before payment. Shipping is not charged simply because it is described as sustainable.
How do you reduce the impact of shipping?
We focus on the elements we can directly control: concentrated and refillable formats, minimal secondary packaging, efficient packing and the reuse of suitable protective materials. Transport emissions vary according to the carrier, route and destination.
What if I find reused plastic protective material inside my parcel?
Our own packaging is designed to minimise plastic. On rare occasions, a parcel may contain clean protective material received from a supplier and reused rather than immediately discarded. This does not represent our product-packaging standard and will never compromise product hygiene or integrity.
Who pays import duties and customs charges?
For destinations outside the European Union’s VAT territory or customs union, local import duties, taxes or customs-clearance charges may apply and may be payable by the customer where disclosed and permitted by law.
For deliveries to the Canary Islands, the customer pays the transport charge shown at checkout, while LAB NOMA S.L. bears the applicable taxes, customs duties and customs-management costs.
RETURNS AND PRODUCT ISSUES
Can I return an online purchase?
Consumers have 14 calendar days to withdraw from an online purchase without giving a reason, subject to the conditions and legal exceptions explained in our Terms and Conditions. The customer normally bears the direct cost of returning the goods.
Personalised products and certain sealed products opened after delivery may be excluded where the legal requirements for the exception apply. Statutory rights always remain in force for products that are damaged, unsafe, incorrectly supplied or otherwise not in conformity.
What should I do if my order arrives damaged or incorrect?
Contact us as soon as possible at noma@labnoma.com with your order number and a description of the issue. Photographs may be requested when reasonably useful. If the product is damaged, incorrect or otherwise not in conformity, we will provide the remedy required by applicable law.
What should I do if a cosmetic product causes an allergic reaction?
Stop using the product and contact us promptly at noma@labnoma.com so that we can activate our cosmetovigilance procedure. Please retain the product and packaging and provide the product name, batch number, purchase details and a description of the reaction.
Seek appropriate medical assistance immediately if the reaction is severe or affects breathing, the face, eyes or general health.
HOTELS, WHOLESALE AND PROFESSIONAL PROJECTS
Do you develop amenities and signature fragrances for hotels?
Yes. We create refillable wet amenities, scenting systems, bath salts, welcome and turndown gifts, children’s amenities and pet welcome kits for luxury hospitality. Projects can include bespoke fragrance, formulation, packaging and olfactive identity development.
Do you work with retailers, distributors and professional partners?
Yes. For wholesale, distribution, hotel or product-development enquiries, contact us through our website form and include your business name, country, website and the type of collaboration you are considering.