1. General Questions:

1.1. What is The Today Project?

A: The Today Project is an informative hub and online store offering sustainable products, personal care items, and eco-friendly accessories. We aim to provide practical advice on how to lead a more sustainable lifestyle while nurturing our community.

1.2. Why should I choose sustainable products?

A: Sustainable products help minimize our impact on the environment by reducing waste, conserving resources, and supporting ethical practices. By choosing sustainable options, you contribute to a healthier planet for future generations.

2. Online Store:

2.1. How can I make a purchase?

A: Making a purchase is easy. Simply browse our online store, select the items you want, and add them to your cart. Proceed to the checkout page to finalize your order by providing the necessary information and making the payment.

2.2. What payment methods do you accept?

A: We accept various payment methods, including major credit cards, debit cards, and PayPal. These options provide a secure and convenient way to complete your purchase.

2.3. What is your shipping policy?

A: We offer shipping to various locations. The shipping cost will be calculated based on your delivery address and the weight of the items in your order. Please note that all shipping methods are environmentally friendly, and we use eco-friendly packaging whenever possible.

2.4. What if I find plastic remnants inside the package?

A: We apologize if you find any plastic fillings in your package but it is probably because we received it from our suppliers and need to give it a second life. Currently, we are in the process of obtaining plastic-free certification from the 100% of our suppliers. However, in the meantime, please be assured that any plastic materials found will be reused or appropriately managed to minimize their environmental impact.

3. Sustainable Shipping:

3.1. How do we handle shipping sustainably?

A: We strive to ship our products using sustainable transportation methods whenever possible. We work with logistics companies committed to emission reduction and utilize eco-friendly packaging. Additionally, we minimize resource waste and optimize our shipping routes.

3.2. Is there an additional cost for sustainable shipping?

A: Yes, all shipments on our website have a cost. This is because we are committed to using sustainable shipping methods and eco-friendly packaging, which require additional investment. We aim to raise awareness about the importance of sustainable shipping and encourage customers to carefully consider their needs before placing an order, thus reducing environmental impact.

4. Returns:

4.1. What is your return policy?

A: Our return policy is based on logic and coherence. We accept returns of products only if they are in their original condition and have not been used. We cannot accept returns of empty or used products due to hygiene and quality reasons. If you have any concerns about a product, we recommend contacting our customer service to find the best solution.

5. Allergies and Cosmetovigilance:

5.1. What should I do if a product causes an allergic reaction?

A: If you experience an allergic reaction to one of our products, please inform us immediately. This will allow us to activate the necessary cosmetovigilance procedures according to European legislation. Our goal is to ensure the safety and well-being of our customers, and we will take the necessary steps to address any incidents.

If you need further information or have any other questions, please feel free to let me know. We are here to assist you.